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麻省大学纪念健康中心将LanguageLine应用程序集成到Epic EHR中

花匠小妙招
2025-11-07 12:39

Implementation increases operational efficiency, accuracy, and compliance with on-demand interpretation capabilities to support caregiver and patient experience WORCESTER, Mass., Feb. 21, 2024 /PRNewswire/ -- UMass Memorial Health (UMMH), the largest not-for-profit health system in Central Massachusetts, has become first health system to integrate the LanguageLine Solutions interpreting app into its Epic Electronic Health Record (EHR)..

实施提高了运营效率、准确性和对按需口译能力的遵从性，以支持护理人员和患者的体验，马萨诸塞州伍斯特，2024年2月21日/PRNewswire/--麻省大学纪念健康中心（UMMH），这是马萨诸塞州中部最大的非营利性医疗系统，已成为首个将LanguageLine解决方案口译应用程序集成到其Epic电子健康记录（EHR）中的健康系统。。

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In a landmark for minority health, UMass Memorial Health has become the first to integrate the LanguageLine app into its EPIC EHR system.

作为少数民族健康的里程碑，麻省大学纪念健康学院成为第一个将LanguageLine应用程序集成到其EPIC EHR系统中的公司。

Particularly useful for clinicians who care for limited English speakers, as well as patients who are Deaf or Hard of Hearing, the LanguageLine app provides on-demand access to a network of 20,000 medical interpreters – more than 240 languages. The tool is embedded directly in the Epic charting application used broadly for patient appointments, streamlining processes and enhancing care for diverse populations in UMMH's areas of service..

LanguageLine应用程序对照顾英语水平有限的临床医生以及聋哑或听力障碍的患者特别有用，它提供了对20000名医学口译员（240多种语言）网络的按需访问。该工具直接嵌入Epic图表应用程序中，广泛用于患者预约，简化流程并增强对UMMH服务领域不同人群的护理。。

In 2023, UMMH patients spoke 108 different languages, leading to over six million minutes of interpretation. LanguageLine Solutions' app simplifies the process of connecting with an interpreter and ensures automated, accurate data collection for billing, compliance audits, and reimbursement opportunities, allowing clinicians to focus solely on the patient's care plan and outcomes..

2023年，UMMH患者讲108种不同的语言，导致600多万分钟的口译。LanguageLine Solutions的应用程序简化了与口译员的连接过程，并确保了计费、合规审计和报销机会的自动化、准确的数据收集，使临床医生能够专注于患者的护理计划和结果。。

Integrating into Epic allows sessions to be encrypted and documented in the EHR, delivering a timely, accurate record of the patient's interpretation history. For UMMH, LanguageLine developed a flexible method, allowing the health system's technology team to configure and make changes to the integration on their own.'We are pleased to offer this new resource to help create a better care experience for our patients, while improving efficiencies for our clinical teams,' said Dr.

集成到Epic中可以在EHR中对会话进行加密和记录，从而及时、准确地记录患者的解释历史。对于UMMH来说，LanguageLine开发了一种灵活的方法，允许卫生系统的技术团队自行配置和更改集成。”我们很高兴能提供这一新资源，帮助为患者创造更好的护理体验，同时提高我们临床团队的效率。

Eric Alper, Chief Quality Officer and Chief Clinical Informatics Officer at UMMH. 'Advancements in this area support our mission to improve health equity through our technological capabilities and the care we provide to our communities.'A single click from Epic's Haiku, Canto or Rover app automatically launches LanguageLine's app with the patient's information and preferred language already selected.

UMMH首席质量官兼首席临床信息官埃里克·阿尔珀（EricAlper）这方面的进步支持了我们的使命，即通过我们的技术能力和我们为社区提供的护理来改善健康公平。”只需单击Epic的俳句、Canto或Rover应用程序，即可自动启动LanguageLine的应用程序，并选择患者信息和首选语言。

Connecting with a LanguageLine interpreter typically takes less than 15 seconds. Video and audio-only formats are offered, and no appointment is required. The service is available 24 hours a day, seven days a week.'The Epic integration is a testament to the power of partnership,' LanguageLine President and CEO Scott W.

与语言行解释器连接通常不到15秒。只提供视频和音频格式，不需要预约。这项服务每周七天，每天24小时提供。”LanguageLine总裁兼首席执行官斯科特（ScottW。

Klein said. 'Not only was it a close collaboration between the UMMH technology team and ours, but we spent considerable time interviewing doctors, nurses, and other clinical staff to better understand the workflow involved in serving patients who speak limited English, or who are Deaf or Hard of Hearing.'After an interpretation session is complete, LanguageLine writes back key data including language requested, call duration, and interpreter identification to clinic notes, flow sheets, and other data storage locations in Epic—automating a process that clinicians had previously complete .

克莱因说这不仅是UMMH技术团队与我们之间的密切合作，而且我们花了大量时间采访了医生、护士和其他临床工作人员，以更好地了解为英语水平有限、耳聋或听力障碍的患者提供服务的工作流程。”，LanguageLine将关键数据（包括所需语言、通话持续时间和口译员识别）写入Epic中的临床笔记、流程图和其他数据存储位置，从而自动化临床医生以前完成的过程。