Manage devices used with your Microsoft account

Adding or registering a device to your Microsoft account helps you see its warranty status, get support or request service. You can also find or lock it if it's lost.

Add a device to your Microsoft account

To add an Xbox console, controller or other accessory to your account: 

Go to  account.microsoft.com/devices, sign in, and select  Register device to continue.

Enter your device's serial number to register it to your account.

If you have multiple consoles, change the default name of your Xbox so you can quickly identify it in your Microsoft account.

Press the Xbox button on your controller and navigate to Profile & system (with your account icon).

Select Settings > System > Console info > Name.

Enter the new name and select Enter.

Restart your Xbox.

Unable to add a device

If you’re unable to add a device, it could be for the following reasons:

We’re unable to add macOS or mobile devices at this time.

It’s already added to another account.

If your PC is managed or owned by your company or organization, you cannot register it to your personal account.

Remove or unlink a device

You should unlink any devices you no longer use, because you can only download Microsoft Store apps and content to 10 devices attached to your account. If you can't download content from the Microsoft Store, you may have reached your device limit. 

To unlink a device to free up downloads:

Sign in with your Microsoft account at account.microsoft.com/devices/content

Find the device you want to remove and select Unlink

Review your device details and select Unlink.

To remove a PC because you don’t own or use it anymore:

Sign in with your Microsoft account at account.microsoft.com/devices

Find the device you want to remove and select Remove device.

Check the box to confirm removal, and select Remove.

To unlink a mobile device because you don’t own or use it anymore:

Sign in with your Microsoft account at account.microsoft.com/devices/android-ios

Find the device you want to remove and select Unlink.

Notes: 

Once you unlink a device, it no longer counts toward your device limit. If you download an app or game on this device later, it will count towards your device limit again.

If you're having trouble downloading or updating apps on any of your devices, see Fix problems with apps from Microsoft Store or I can't find or install an app from Microsoft Store.

See also

How to get service or repair for Surface

Repair, return, refund, or exchange a Microsoft device

Find and lock a lost Windows device

Need more help?

Can't sign in?

​​​​​​​If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.Sign-in helper

​​​​​​​Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Important: To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details.